Privacy Policy
At Supportsy, your privacy matters. This policy explains how we collect, use, and protect your personal information when you use our website and services.
Supportsy is operated by Fiona Caie (ABN: 88 400 655 687), based in Melbourne, Victoria, Australia. By using supportsy.com.au or engaging our services, you agree to the practices described here.
1. What information we collect
We may collect the following personal information:
• Contact details — name, email address, phone number
• Business information — business name, website, industry
• Service enquiries and correspondence
• Payment information — processed securely through third-party payment providers (we do not store card details)
• Technical data — IP address, browser type, pages visited, time on site (via analytics tools such as Google Analytics or Squarespace Analytics)
• Any information you voluntarily provide through contact forms, onboarding documents, or email
2. How we collect it
We collect information when you:
• Fill out a contact or enquiry form on our website
• Sign up for or engage our services
• Send us an email or message
• Visit our website (automatically, via cookies and analytics)
3. Why we collect it
We use your information to:
• Provide, manage, and deliver our virtual assistant services
• Respond to your enquiries and communicate with you
• Process payments and send invoices
• Improve our website and service offerings
• Send occasional updates or service-related communications (you can opt out at any time)
We will never sell your personal information to third parties.
4. Who we share it with
We may share your information with trusted third-party service providers who help us run our business, including:
• Payment processors (e.g. Paypal or Square)
• Website platform (Squarespace)
• Email and communication tools (e.g. Google Workspace)
• Project management or file-sharing tools used to deliver your work
These providers are only given access to the information they need and are required to keep it secure. We do not share your data for marketing purposes. Some providers may be located overseas (e.g. the United States). Where this is the case, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.
5. How we store and protect your data
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. This includes using password-protected systems, secure file storage, and access controls.
We retain your information for as long as necessary to provide our services or as required by law. When no longer needed, we securely delete or de-identify it.
6. Your rights
You have the right to:
• Request access to the personal information we hold about you
• Ask us to correct any inaccurate information
• Request that we delete your information (subject to legal or contractual obligations)
• Opt out of marketing communications at any time
To make a request, contact us at hello@supportsy.com.au.
7. Cookies
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You can adjust your browser settings to refuse cookies, though this may affect some website functionality.
8. Links to other websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
9. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
• Email: hello@supportsy.com.au
• Website: supportsy.com.au/contact
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
10. Updates to this policy
We may update this Privacy Policy from time to time. The current version will always be available on our website. We encourage you to check back periodically.